1. Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, mailing address, company name if applicable, project details, inquiry information, comments, messages, uploaded documents, testimonials, feedback, billing details, and other information you choose to share with us.

For active clients, we may also collect and store client portal information, project communications, shared files, design drawings and revisions, uploaded approvals and submissions, scheduling information, and coordination records. Our client portal is hosted through a third party provider. We may also collect billing contact information, invoice records, payment confirmations, and transaction history through our invoicing and payment workflows, including services provided through third party Accounting software and related payment providers. We do not directly store full credit card information on our own servers.

• IP address

• Browser type

• Device information

• Website usage data

• Pages visited

• Referral information

• Cookies and analytics data

2. How We Use Information

• Respond to inquiries

• Provide residential design and drafting services

• Manage projects, approvals, scheduling, and communications

• Operate and secure the client portal

• Process invoices and payments

• Maintain business records and project documentation

• Improve website functionality, usability, and performance

• Support security, fraud prevention, and risk management

• Comply with legal, accounting, tax, and operational obligations

• Conduct internal business administration

3. Testimonials and Marketing Content
Where individuals voluntarily submit comments, testimonials, reviews, or feedback, Centre West Design Studio may use all or part of that content for website testimonials, social media content, promotional materials, or portfolio references.

Submission of a testimonial is understood to include the individual’s authorization for such use. Where appropriate, we will generally identify testimonials using a first name only and a general project description, unless the individual requests otherwise.

Individuals may request removal of testimonial content at any time by contacting us, subject to reasonable administrative and operational limitations.

4. Client Portal and Electronic Communications
Clients may be provided access to an online client portal for project coordination, file sharing, communications, scheduling, approvals, and document management. By using the portal or communicating with us electronically, you acknowledge that we may send administrative and service-related electronic communications, including project updates, shared documents, scheduling notices, invoices, payment reminders, approvals, and other operational messages. Marketing communications, if any, will be handled in accordance with applicable Canadian anti-spam requirements.

5. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, improve performance, remember preferences, analyze website traffic, and help protect security. Additional information about our use of cookies and similar technologies is available in our Cookies Policy.

6. Sharing of Information
We do not sell, rent, or trade personal information. We may share personal information where reasonably necessary to provide services, operate our business, process invoices or payments, manage projects, maintain systems, comply with legal requirements, protect our rights, or support security and fraud prevention.

• Accounting, invoicing, and payment processing providers, including related payment services

• Client portal providers

• Cloud storage and document management providers

• Email and communication platforms

• Website hosting, analytics, and security providers

7. Third-Party Service Providers and Cross-Border Processing
We use third-party service providers to support our operations. These providers may process, store, or access personal information on our behalf in Canada or in other jurisdictions, depending on their systems and infrastructure. When we use service providers, we expect them to maintain reasonable security and confidentiality protections appropriate to the nature of the information and the services provided.

8. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration. Project files and communications may be stored using secure cloud-based systems used in the normal course of business. While we strive to use commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure.

9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet legal, accounting, tax, insurance, dispute resolution, and business recordkeeping obligations. Unless a longer period is required or permitted by law, we may retain client and project-related information for up to 10 years after the last client interaction, after which it may be securely deleted, destroyed, or anonymized where appropriate.

10. Your Rights
Subject to applicable laws, you may request access to personal information we hold about you, request correction of inaccurate information, request withdrawal of consent where applicable, or request deletion of personal information where reasonably available and not inconsistent with our legal or contractual obligations. We may need to verify your identity before responding to a request.

11. Privacy Contact
For privacy-related questions, requests, or concerns, please contact us at info@centrewestdesign.ca.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.